TERMS AND CONDITIONS FOR SOCIAL MEDIA COACHING & CONSULTING PLANS

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These Terms and Conditions (“Agreement”) govern your purchase and use of coaching and consulting services (“Services”) provided by Shelley's Social Media, LLC (“Company”, “we”, “our”, or “us”). By purchasing a coaching or consulting plan from Shelley's Social Media, you (“Client”, “you”) agree to be bound by the terms set forth below. If you do not agree to these terms, you may not use our services.

1. Services Provided

Shelley's Social Media will provide coaching services for social media platforms, including but not limited to Facebook, Instagram, Pinterest, or LinkedIn (“Platform(s)”). Each coaching session is focused on one Platform per session and includes, but is not limited to, strategy guidance, content recommendations, and analytics review. Coaching services are designed to assist Clients in growing and refining their social media presence.

2. Payment & Billing

(a) Plans and Billing Frequency

• Accelerated Plan: Billed on a weekly basis.

• Strategic Growth Plan: Billed on a monthly basis.

• Pro-Level Plan: Billed on a bi-weekly basis.

(b) Payment Terms
All payments for coaching plans must be made in advance of any scheduled sessions. Payment for each plan is non-refundable. Upon purchase, Clients will be charged in full for the applicable billing period (weekly, bi-weekly, or monthly) as outlined in the selected plan. Payments are due prior to the commencement of each new billing cycle. In the event of non-payment, no further services will be provided until all outstanding payments are made.

3. Scheduling & Cancellations

(a) Scheduling
All sessions must be scheduled in advance through the Company’s provided scheduling platform or method.

(b) Cancellation Policy

• A minimum of 24 hours' notice is required for cancellations or rescheduling of sessions. Failure to cancel or reschedule at least 24 hours prior to a session will result in the session being forfeited, and no refund or rescheduling will be granted.

• If a Client misses a scheduled session without providing at least 24 hours' notice, the Client will not be entitled to a refund, credit, or reschedule.

(c) Rescheduling

• Rescheduling of sessions is subject to availability and must be requested at least 24 hours before the scheduled session time. Rescheduled sessions must be completed within a reasonable timeframe, as determined by the Company.

4. Client Responsibilities

(a) Implementation of Strategy
The Client acknowledges and agrees that it is solely responsible for executing the strategies and recommendations provided by Shelley's Social Media. The Client must apply the insights and actions recommended by the coach within their business operations or social media management.

(b) Access to Social Media Accounts
In order for the Company to provide coaching services effectively, the Client may be required to grant access to their social media accounts for review and analysis. The Client agrees to provide the necessary access, and failure to do so may limit the effectiveness of the coaching services.

5. Ongoing Support & Check-Ins

(a) Limited Support
Outside of scheduled sessions, Shelley's Social Media may provide limited ongoing support through email or other agreed-upon communication methods. This support is intended for brief check-ins and minor questions but does not include full consultations or coaching sessions. Availability is subject to the coach’s schedule and is not guaranteed.

6. No Guarantees

Shelley's Social Media makes no guarantees or warranties, express or implied, regarding the specific outcomes of the coaching services. While we will provide expert guidance, the results of implementing our strategies depend on various factors outside our control, including but not limited to market conditions, platform changes, and user behavior. Clients should not expect guaranteed increases in engagement, followers, or sales as a result of the coaching services.

7. Confidentiality & Intellectual Property

(a) Confidentiality
Both parties agree to maintain confidentiality regarding any proprietary information, strategies, content, or other confidential materials shared during the coaching process. This includes any non-public information that may be disclosed during the course of the engagement.

(b) Ownership of Materials
All strategies, materials, documents, and other content created by Shelley's Social Media during the coaching sessions, including any digital materials or written documents, remain the intellectual property of Shelley's Social Media. The Client is granted a limited, non-transferable license to use such materials solely for the purpose of applying the strategies and recommendations provided during the coaching.

(c) Restrictions
The Client agrees not to share, resell, or otherwise distribute any materials or content provided by Shelley's Social Media without explicit written consent from the Company.

8. Termination & Refunds

(a) Termination of Services
Either party may terminate the services with written notice to the other party. However, termination by the Client will not result in a refund for any sessions that have already been completed or any payments made for upcoming sessions. Any unused sessions at the time of termination will be forfeited, and no credit or refund will be issued.

(b) Refund Policy
All payments made to Shelley's Social Media are final and non-refundable. No refunds will be given for missed, canceled, or completed sessions, regardless of circumstances. Certain plans may not be canceled once initiated, and the terms regarding cancellations will be clearly communicated to the Client at the time of purchase.

9. Limitation of Liability & Governing Law

(a) Limitation of Liability
Shelley's Social Media is not liable for any indirect, incidental, or consequential damages arising out of or in connection with the services provided. This includes, but is not limited to, loss of profits, business opportunities, or goodwill. The Company’s liability is limited to the total amount paid by the Client for the coaching services.

(b) Governing Law & Jurisdiction
This Agreement shall be governed by and construed in accordance with the laws of the State of Wisconsin. Any dispute arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the state and federal courts located in Wisconsin, and the Client hereby consents to the personal jurisdiction of such courts.

10. Miscellaneous

(a) Entire Agreement
This Agreement constitutes the entire agreement between the parties and supersedes all prior discussions, agreements, or understandings regarding the subject matter herein. Any amendments or modifications to this Agreement must be in writing and signed by both parties.

(b) Severability
If any provision of this Agreement is determined to be unlawful, invalid, or unenforceable, such provision shall be severed from the Agreement, and the remaining provisions shall continue in full force and effect.

(c) Force Majeure
Shelley's Social Media shall not be held liable for any failure or delay in performance of its obligations due to circumstances beyond its reasonable control, including but not limited to natural disasters, power outages, acts of government, or other events outside of the Company’s control.

By proceeding with the purchase of the coaching services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.